It is impossible to interact with other people without encountering misunderstandings and conflict. These situations take a toll on our productivity, our energy and our bottom line. In our busy lives and work, it seems nearly impossible to avoid these costly interactions. And they’re almost always provoked by someone we view as “difficult” to work with. If you’re like most people, you vacillate between avoiding conflicts or going into them with your guns blazing. Neither approach is effective and in some cases, causes damage that’s beyond repair. So, is it possible to keep getting great results and have peaceful working relationships? The answer is yes.
In this interactive and often humorous training, participants will learn to set up a conversation to go well from the beginning and choose the best response at any given time. They’ll also walk away with effective behaviors that can positively influence relationships to be more cooperative. This program teaches participants how to handle tough conversations when they’re in them and how to apply these principles to everyday situations both at home and at work.
Each participant will leave this session able to:
- Identify the #1 communication mistake they make that creates frustration and resentment with their team
- Define candor and each of its components
- Articulate strengths and areas for improvement in their personal level of candor
- Set an intention prior to starting a conversation
- Quickly prepare for successful conversations with four easy steps
- Practice two tools to effectively manage their own reactions during a conversation
- Use three tools to help manage other people’s emotions during a conversation
- Manage and help defuse tough or escalated situations
NOTE: These are standard training objectives for this program and can be adjusted based on the client’s particular needs.
Participants and Facilities:
This program is led with two facilitators for groups up to 60 participants.
As an all-day training, it is best led in a room with large round tables to seat six individuals per table in crescents (all facing the presenters). Lunch should be catered into the room by the event organizer. Continental breakfast and table linens are important but optional touches. Working with Power’s full-day event fees include participant materials (workbooks and other special surprises) and supplies for creating atmosphere in the room.
This same topic can also be condensed into a half-day training, in which case the facilities could be somewhat simpler. We will work with you to determine what will best serve your group.